
A friend in Singapore asked if we could pick up his new iPad and send it to him (it won't be available there for another couple of months). Upon its arrival, I made my first trip to an Apple Store since returning home from Singapore myself. Among the counters of curious consumers playing with MacBooks and iPods, I began to scan the store for the sales counter...hmmm. Nowhere to be found.
So I head to the only logical place, the Genius Bar, where other consumers had formed a line. This must be the counter where I pick up the iPad, I thought to myself. But as I stood in line, I noticed everyone in front of me had used products in hand...hmmm. No new products being handed out here.
Finally I stop a pleasant fellow in a blue Apple T-shirt, tight jeans, red espadrilles, and wild curly brown hair that was a little too long. His look and his layed-back easy going attitude (as well as his dress) epitomized the Apple-tude. "Can I help you?" he asked and I explained that I couldn't find the counter to pick up my iPad. He led me to one of the display computers, asked for my e-mail address, clicked a couple of buttons and said he'd meet me back there in 3 minutes. OK? So where do I check out, I wondered, but I didn't say anything.
Three minutes later he arrives with iPad in hand. I hadn't paid for it yet so I asked where I could process my order. Right here, he said...we were standing in the middle of the Apple Store, no cashiers to be seen. I trusted he knew what he was doing so I handed him my credit card. At that point he grabbed what I think was his iPhone, swiped my card down the side, then asked me to sign on his iPhone screen. Viola! Transacation complete.
Seriously, I feel a bit un-California to be surprised by this.
***Thank you Apple for letting me "borrow" your logo image.
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