05 November 2009

Hierarchy of Business

As an "outsider" living abroad, it's difficult to know and often even harder to understand the rules of engagement for your host country. It might be the business card ritual that catches you off guard (a necessity at meetings, with the 2-hand exchange being as important to the meeting as the business at hand). Or it could be rules for treating someone to a meal (still haven't figured that one out). But what I didn't expect were the rules of hierarchy...rules that at home aren't as pronounced as here in Asia.

This unofficial (or maybe it's official) caste system of the high-wage, low-wage variety first came to my attention at my place of residence. One of the restaurant staff, who was working as an intern, had to return to the Philippines. He couldn't find a job; they were only hiring Singaporeans because of the economic downturn he told me. Made sense, but this guy was a hard worker and seemed more capable than some of the full-time Singaporean staff! It seems there is a certain respect and advantages that simply come with a Singaporean passport.


And for the non-Singaporeans who do get hired, often the less-than-desirable jobs with less-than-desirable pay are what awaits them. My husband recalls looking out his window from the 26-floor and seeing at eye-level Indian construction workers building a nearby skyscraper. When he commented that he wouldn't want that job, a co-worked replied that you wouldn't find a Singaporean doing that work. Live-in help from the Philippines, Malaysia, or Indonesia don't fare much better. Though perks are included (like room, board, and trips home), the standard wage is about USD 300 per month.


Even among the Singaporean "elite" a business hierarchy exists. Our residents cafe not only serves as a breakfast nook but with the same frequency as a venue for businessmen vying for contracts. As such, I often overhear tid-bits of the dealings. Recently, I witnessed an Indian man being let down easy by an Australian business contact. His Chinese clients, the Australian said, "they like to do business with Chinese...you might have a better chance in Malaysia." The conversation ended with the Australian suggesting Indian contacts might also be a better option for his non-Chinese companion.


In the Singapore workforce, being Chinese–Singaporean is more than advantageous...it's predestinous!

2 comments:

  1. What an interesting post. I wonder how Uncle Tom would weigh in on your comments. And a side note on the prevalence of English....for you to have overheard that conversation, the two businessmen had to have been speaking in English.

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  2. Great point, mom! We'll have to ask uncle tom about his experience next time we see him. And yes, both me were speaking English! For non-Chinese speakers it's the lingua franca in Singapore.

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